RN Sports Hub acts as the controller of the personal data you share with us through this website, checkout flow, and support channels. We value customer privacy and handle information with reasonable care, confidentiality, and security.
Personal Information We Collect
When you visit the website, we may automatically collect limited technical information such as your device type, browser, IP address, time zone, cookies, and pages viewed. This helps us understand site usage and improve performance.
When you place an order or contact us, we may collect the information you provide directly, including your name, phone number, delivery address, email address, and any details shared in support messages.
Why We Process Your Data
We process customer data only as needed to operate the website, fulfill orders, verify payments, arrange shipping, respond to support requests, and protect the store from fraud or misuse.
Without certain personal details, we may not be able to confirm your order, arrange delivery, or provide customer support.
Payment Screenshots & WhatsApp Communication
For UPI orders, customers may need to share a payment screenshot on WhatsApp or another support channel. These screenshots may contain limited transaction details and are used only for payment confirmation, order validation, issue resolution, and internal record keeping.
WhatsApp conversations may also be used to confirm order status, share tracking information, clarify address details, handle exchange requests, or resolve problems related to delivery.
For COD orders, payment details are handled at delivery. We still collect your name, address, and phone number to facilitate the order and delivery process.
Your Rights
Depending on your location and applicable law, you may have rights related to the personal information we hold about you, including the right to access, correct, request deletion of, or object to certain uses of your data. Contact us via WhatsApp or Instagram to make such requests.
Links to Other Websites
Our website may include links to third-party websites or social platforms such as Instagram and WhatsApp. We are not responsible for the privacy practices of those external sites, and we recommend reviewing their privacy policies separately.
Information Security
We maintain reasonable administrative, technical, and operational safeguards to protect customer information from unauthorized access, misuse, alteration, or disclosure. However, no online method of transmission or storage is completely risk-free.
Legal Disclosure
We may disclose information when required by law, when responding to lawful requests, when investigating fraud, or when necessary to protect the rights, safety, and operations of RN Sports Hub or its customers.
Contact Information
If you have questions about this policy or want to request an update to your personal information, you can reach us on WhatsApp at +91 7439 001 021 or DM us on Instagram at @rn_sports_hub.